COVID-19 | Service Update

Swapfiets Service still available

Update: 15-12-2021 at 15:00 - Click here for German.

In order to spread the peak hours in our stores, and therefore minimize the chance to spread the virus, we recommend you to make an appointment before coming to the Swapfiets Store. Please be on time for your appointment in order to avoid longer waiting times or crowds.

 

Simply make an appointment with our Swapfiets app (Android or iOS). Here you will also find the adjusted opening times of our branches. As a new customer, you can also make an appointment for the shop when you register on our website to collect your Swapfiets directly. Please note: The federal state-specific Corona rules apply in our shops.

In addition to the guidelines of the federal government, we take all other hygiene measures in accordance with the recommendations of the Robert Koch Institute to ensure everyone's health.

 

For your own and our safety please make sure to keep a 2 meter distance from our staff at all times. We will do the same. You must wear a mask for all appointments (FFP2 or medical mask).

If you have any questions or requests, you can contact us - in addition to the Swapfiets app - by email (info@swapfiets.de) or phone (+49 307 001 4500). We're here to help.

 

Our mobile service is of course still available at all Swapfiets locations.

We will keep you up to date on all developments here.

Stay safe!

Your Swapfiets Team

___________________________________________________________________________

Update: 15-05-2020 at 11:30 - Click here for German.

Following the guidelines and the advice of the federal government and the states we have adjusted our service in some German cities as of 20th April 2020 

Please note that for your safety and the safety of our employees it will only be possible to visit the stores by appointment. We will be following all the extra hygiene measures, according to the suggestions of the Robert-Koch-Institut, to ensure everyone's health and safety in our stores. Please make sure to be on time for your appointment. 

You can easily plan an appointment and find all the adjusted opening times of our stores in the Swapfiets app. Or email us at info@swapfiets.de or call us on +49 307 001 4500.

Our mobile service is also still available in all of the cities where we provide our service. 

 

In all the other cities our stores will be closed until further notice. We will notify you of any new changes on this page.

Stay safe,

Your Swapfiets Team

______________________________________________________

Update: 06-04-2020 at 09:30

Following the guidelines and the advice of the federal government and the states, all of our stores are closed. Our mobile service however remains. 

Our mobile service includes bike repairs for existing customers but also first deliveries for new customers. It is still possible to sign up for a Swapfiets. In case you want to return your bike, please contact our helpdesk at info@swapfiets.de or +49 307 001 4500 for detailed instructions on how to return the bike in your city.  

For your own and our safety please make sure to keep a 2 meter distance from our staff at all times. We will do the same. 

In order to avoid direct contact, our Swappers will - after your verbal approval and in your presence - sign for the receipt of your first Swapfiets. 

We are doing everything we can to provide you with the best service. In the upcoming period this may take a little longer than you might expect from us.

We appreciate your understanding.

Stay safe,

Your Swapfiets Team

________________________________________________________

Update: 20-03-2020 at 09:00

Following the guidelines and the advice of the federal government and states, all of our stores will be closed effective immediately. Our mobile service however remains. 

Cycling is and will continue to be a good way to get around. Therefore, we will ensure that Swapfiets remains available to you. For any service to your bike you will be able to contact us as usual via our app, online and by phone. 

We will continue our service at the location of your choice as long as the guidelines of the federal government and states allow. 

We are doing everything we can to provide you with the best service. In the upcoming period this may take a little longer than you might expect from us.

We appreciate your understanding. 

Best,

Your Swapfiets team

________________________________________________________

Update: 17-03-2020 at 17:00

In response to the coronavirus outbreak (COVID-19), we would like to inform you about the measures we are taking to ensure your and our employee’s health and safety. Swapfiets will remain available for everyone and Swapping will still be possible. However our service will be adapted in the coming period.

Health & safety

In addition to following the federal government guidelines, we are taking extra hygiene measures, according to the suggestions of the Robert-Koch-Institut, to ensure everyone's health and safety:

  • We will avoid any physical contact when repairing or changing your bike and we kindly ask you to keep your distance as well.
  • Our bikes (especially saddle and handlebars) are extra cleaned.
  • Employees with any cold symptoms as well as employees returning from risk areas are asked to stay at home. We're also asking you not to schedule a swap if you're showing any of these symptoms. 

Swapfiets remains available with best possible service

Cycling is and will continue to be a good way to get around. Therefore, we will ensure that Swapfiets remains available to you. For any service to your bike you will be able to contact us as usual via our app, online and by phone. On this page we will inform you about the latest updates and information with regard to the safety measures.

We are doing everything we can to provide you with the best service. In the upcoming period this may take a little longer than you might expect from us. We appreciate your understanding. 

These are extraordinary times, but Swapfiets will do its best to be there for you.

About Swapfiets

Swapfiets ist das weltweit erste "Bicycle-as-a-Service"-Unternehmen mit einem zirkulären Geschäftsmodell. Das 2014 in den Niederlanden gegründete Scale-up hat sich schnell zu einem der führenden Anbieter von Mikromobilität in Europa entwickelt und hat mittlerweile über mehr als 270.000 Mitglieder in den Niederlanden, Deutschland, Belgien, Dänemark, Frankreich und dem Vereinigten Königreich. Swapfiets will die Lebensqualität in europäischen Städten erhöhen, zudem strebt das Unternehmen eine zu 100% zirkuläre Produktlinie an sowie bis 2025 einen klimaneutralen Geschäftsbetrieb. Im Oktober 2022 ist Swapfiets offiziell der B Corp Gemeinschaft beigetreten, um seiner Mission mehr Nachdruck zu verleihen.

Das Konzept von Swapfiets ist einfach: gegen eine feste monatliche Gebühr steht Swapfiets-Mitgliedern immer ein funktionierendes Fahrrad zur Verfügung. Sollten unerwartet Probleme auftreten, wird das Fahrrad innerhalb von 10 Minuten in der Werkstatt repariert oder sofort und ohne zusätzliche Kosten ersetzt. swapfiets.de


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