COVID-19 | Service Update

Swapfiets service available despite lockdown

Update: 15-12-2020 at 10:00 - Click here for Dutch.

Due to the new Corona measures as of December 14, the Swapfiets Stores are currently only accessible for repair, maintenance and the return of bicycles. To prevent crowds in our stores and to further minimize the risk of the virus spreading, we kindly ask you to make an appointment before you come to the Swapfiets Store for repair, maintenance or to schedule a Swap.

You can easily schedule an appointment or Swap in the Swapfiets app (Android or iOS). In the app you will also find the adjusted opening hours of our stores. Make sure to arrive on time to avoid long lines.

Do you want to register for a Swapfiets? We deliver your bike to the location of your choice. You can easily schedule the appointment for a delivery by registering via the website and choosing delivery by car.

Unfortunately, due to the current measures, picking up your bicycle in the store is not possible.

Our mobile service remains available in all cities where we operate. For all Swapfiets Stores and mobile service, the government's guidelines on hygiene apply to guarantee everyone's health.

We are closed during Christmas and New Years Day. Please keep an eye on our blog to stay informed of further developments.

Do you have any further questions or requests? Please contact us in the Swapfiets app, via e-mail ( or telephone (+31 88 99 11 600).

We are happy to help you!

Stay safe!

Your Swapfiets team

About Swapfiets

Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederlands beschikbaar in meer dan 25 steden.

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