COVID-19 | Service Update

Latest update: 20-04-2020

Read the Danish text here.

Following the guidelines and the advice of the federal government we have adjusted our service in Danish cities as of the 20th of April 2020.  

From today the following stores are open for customers with an appointment, which can be booked via our Swapfiets app, website or by calling our customer service +45 78793158: 

Copenhagen: 

Nørregade store: Monday - Friday from 12:00 to 18:00.

Frederiksberg store (Nordre Fasanvej 15, 2000 Frederiksberg): 

Open: Monday - Friday from  12:00 to 17:00

Closed: Saturday & Sunday

 

Odense:

Open: Monday - Friday from 13:00 to 17:00

Closed: Saturday & Sunday

 

Aarhus:

Open: Monday - Friday from 11:00 to 15:00 

Closed: Saturday & Sunday

 

Aalborg:

Open: Tuesday to Friday from 13:00 to 17:00

Closed: Monday, Saturday and Sunday

We will be following all the extra hygiene measures, according to the suggestions of the government, to ensure everyone's health and safety in our stores. 

 

We would like to urge customers to make an appointment before visiting our stores. We are still accepting walk-ins, however we have a max. 2 customer policy in our stores and customers with an appointment will be helped first. 

Awaiting customers should wait outside in a line with a 2 meters distance to each other until informed otherwise. Please make sure to be on time for your appointment. 

 

You can easily plan an appointment and find all the adjusted opening hours of our stores in the Swapfiets app. You can contact us via email info@swapfiets.dk or by calling our customer service +45 78793158. 

 

If you don’t want to visit the stores then our mobile service is also still available in all of the cities where we provide our service. Schedule a repair or exchange via our Swapfiets app. 

 

We will notify you of any new changes on this page. 

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Updated the : 25-03-2020

We have adjusted the opening hours of our stores:

Copenhagen: Shop closed. Bike delivery by car Monday-Friday 08-22 and Saturday-Sunday 08-18.

Odense: Shop closed. Bike delivery by car Monday-Friday 16-20 and Saturday-Sunday 10-14.

Aarhus: Shop closed. Bike delivery by car Monday-Friday 16-21 and Saturday-Sunday 11-15.

Aalborg: Please call customer service for more information: 78 79 31 58

Following the guidelines and the advice of the federal government, all of our stores are closed. Our mobile service however remains. Our mobile service includes bike repairs for existing customers but also first deliveries for new customers. It is still possible to sign up for a Swapfiets. In case you want to return your bike, please contact our helpdesk at info@swapfiets.dk or call +45 78 79 31 58 for detailed instructions on how to return the bike in your city.  For your own and our safety please make sure to keep a 2 meter distance from our staff at all times. We will do the same. In order to avoid direct contact, our Swappers will - after your verbal approval and in your presence - sign for the receipt of your first Swapfiets. We are doing everything we can to provide you with the best service. In the upcoming period this may take a little longer than you might expect from us. We appreciate your understanding. Stay safe, Your Swapfiets Team

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Update: 17-03-2020 at 17:00

In response to the coronavirus outbreak (COVID-19), we would like to inform you about the measures we are taking to ensure your and our employee’s health and safety. Swapfiets will remain available for everyone and swapping will still be possible. However our service will be adapted in the coming period.

Health & safety

In addition to following the government guidelines, we are taking extra hygiene measures to ensure everyone's health and safety:

  • We will avoid any physical contact when repairing or changing your bike
  • Our bikes (especially saddle and handlebars) are extra cleaned
  • Extra cleaning rounds in our shops
  • We won't offer coffee, tea or water.
  • Employees with any cold symptoms are asked to stay at home. We're also asking you not to schedule a swap if you're showing any of these symptoms. 

Swapfiets remains available with best possible service

Cycling is and will continue to be a good way to get around. Therefore, we will ensure that Swapfiets remains available to you. For any service to your bike you will be able to contact us as usual via our app, online and by phone. 

On this page we will inform you about the latest updates and information with regards to the safety measures.

We are doing everything we can to provide you with the best service. In the upcoming period this may take a little longer than you might expect from us. We appreciate your understanding. 

These are extraordinary times, but Swapfiets will do its best to be there for you.

Best,

Swapfiets

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